At Full Body Spa, we value your privacy and handle customer information for business, booking, operational, and legal purposes. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or book spa or beauty services through our website.
By using this website or submitting your information, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following information:
- Name
- Phone number
- Email address
- Booking details
- Preferred service, date, and time
- Payment-related information necessary to process a booking
- Messages or enquiries submitted through the website, WhatsApp, or phone
- Technical information such as IP address, browser type, device type, and pages visited
2. How We Use Your Information
We may use your information to:
- accept, verify, confirm, modify, or reject bookings
- communicate regarding appointments and services
- process payments
- maintain customer and transaction records
- improve our website and service operations
- prevent fake, suspicious, abusive, or unlawful bookings
- protect our business, staff, premises, and systems
- comply with legal and regulatory obligations
3. Booking and Service Location
Customers may book spa or beauty services online through the website. However, all services are provided only at our shop/spa location. We do not provide home service, hotel service, doorstep service, or outside-location service.
4. Payments
We accept payments through approved methods displayed at the time of booking or at the shop.
We currently accept all standard supported payment methods except American Express cards, vouchers, and gift cards.
Payment approval does not guarantee service if the booking is found to be false, suspicious, abusive, or in violation of our policies.
5. No Refund Policy
All payments made toward bookings, appointments, packages, or services are final and non-refundable. Once a payment is made, it will not be returned, except where required by applicable law or where we choose to do so at our sole discretion.
6. Professional and Lawful Services Only
Full Body Spa provides only lawful, professional spa and beauty services.
We have a strict zero-tolerance policy against:
- illegal services
- indecent requests
- inappropriate conduct
- abusive behavior toward staff
- unlawful use of the premises or website
Any such conduct may result in refusal of service, cancellation of booking, blocking of future bookings, and further action if necessary.
7. Staff, Therapists, and Hygiene
Our services are delivered by professional staff and therapists according to our business standards and service protocols. We maintain hygiene, cleanliness, and operational care as part of our regular service environment. Customers are expected to cooperate with hygiene, safety, and conduct standards while visiting the spa.
8. Sharing of Information
We do not sell personal information. We may share data only where necessary with:
- payment processors
- website hosting or technical providers
- communication service providers
- legal or government authorities where required
- professional advisors for business protection or compliance
9. Data Retention
We may retain booking records, payment records, communication records, and related information for as long as reasonably necessary for business operations, legal compliance, fraud prevention, dispute handling, and recordkeeping.
10. Data Security
We take reasonable steps to protect your information. However, no website or electronic system is completely secure, and we do not guarantee absolute security.
11. Cookies and Website Usage
Our website may use cookies and similar tools to improve functionality, performance, analytics, and customer experience. By continuing to use the website, you consent to such use.
12. Right to Refuse or Restrict Service
We reserve the right to refuse, restrict, cancel, or block any booking, transaction, enquiry, or customer interaction at our sole discretion where necessary to protect the business, staff, customers, or legal rights.
13. Changes to This Policy
We may update this Privacy Policy at any time. The revised version will apply once posted on the website.
14. Contact
Full Body Spa
Website: fullbodyspa.in
Phone: 8886060413
Address: Sr.Nagar, Hyderabad